You get customers. We help you keep them.
You spend money to acquire new hosting accounts. Wouldn't it be nice to keep these accounts
longer than a few months? If your sites go down or technical problems arise frequently, you're
going to lose accounts. No marketing gimmick or deep discount can substitute for actual server
stability in the reseller world. Only traffic-proof servers, and close support from your provider
will help you build a significant, reliable revenue stream, year after year.
There are certain technical questions that many hosts like to avoid. But success in the reseller
world requires smart technology choices. The business is technology. So, we've compiled this top-ten
list. Ask the other host these questions, and watch them blink:
What kind of hardware do I get, piece by piece?
Myriad Network's servers use 4 - 6GB of memory, not 512mb. This means your site will be
up to 415% faster. Myriad Network uses high-quality hard-drives (SCSI), which are more reliable than low-cost
IDE drives. Don't settle for less.
Myriad Network offers true 24/7/365 support. More importantly, you'll receive a complete
answer that you can understand. Our goal is to make Myriad Network's "peopleware" one of
the most valuable resources we offer. Email us any time.
Where is your SLA (service agreement)? Is it filled with legal gibberish?
Myriad Network's SLA is written in plain English - not legalese. We guarantee 24/7/365 uptime
(assuming short intervals for routine maintenance). If we fail to meet this obligation, we
compensate you. You pay for 100% uptime. That's what we provide.
Do you do daily backups? Are backups done on the same server, or a separate server?
Myriad Network utilizes a dedicated backup infrastructure to
maintain your data. In the unlikely event that your hosting server goes
down, your backups are not affected, and your data is safe.
Myriad Network is up-front about costs. We don't make unsupported marketing claims or bury
hidden fees in the small print. For example, we never charge you to restore from backup.
Do you publish an "open" customer forum? Where is it?
At Myriad Network you can see every post (unedited) starting from the launch date of our
forums in January of 2005. We walk our talk, so we have nothing to hide.
As a reseller, you have total control of your server. Powerful Web-based controls enable
you to manage all aspects of your hosting business, including:
Scheduling crontabs
Adding and removing MySQL databases
Setting up and managing email accounts
Adding and managing FTP accounts
Installing pre-bundled and Fantastico-based scripts
Where's the data center? Is it a telco building on an Internet hub?
Myriad Network's data centers are secure, stable, and well connected. Each center offers a
minimum of three Tier-1 Internet providers, providing for superior connectivity. Each center
has diverse, fiber-optic building-entry points, uninterruptible power supplies, power feeds from
a minimum of two utility companies, and an onsite backup generator.
Each new accounts gets its own hosting engineer, to make the transfer hassle-free. If you
already run Cpanel, we transfer ALL your data, Mysql databases, email, and everything else for
free. Yes, that's free. And we can do this with no downtime.
